TiffanyLuck is operated by Win Vision N.V., a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202505034-FI2. That licence is the framework within which we run every part of this platform — from the games we list to the way we process withdrawals. It sets out what we are permitted to do and, equally, what we are not.

We launched in 2026 with a straightforward aim: to build a platform that works reliably for the people who use it. That means being clear about how we operate, being reachable when something goes wrong, and not making promises we cannot keep. This page is here to give you a plain account of who we are and how we run things.

How We Handle Your Money

Player balances are kept separate from our own operational funds. This is not a courtesy — it is a basic standard we hold ourselves to. When you make a deposit, those funds are yours. They are not used to cover business costs or any other operational purpose. Withdrawals are processed within 0 to 24 hours of a request being approved, and we support a range of payment routes — including bank cards, e-wallets, and cryptocurrency — so that you can move money in a way that suits you. The minimum withdrawal amount is £50, and we do not add hidden charges to that process.

We are deliberate about which payment methods appear on the platform. Before a deposit or withdrawal route is listed, we satisfy ourselves that it meets reasonable standards for security and reliability. The same logic applies to the game studios whose titles we carry. Providers such as Evolution, Pragmatic Play, Playtech, NetEnt, and the others in our catalogue are included because their products are independently tested and their conduct is consistent with how we expect a supplier to behave.

Safer Gambling

We take safer gambling seriously, and that shapes decisions at the platform level rather than being treated as an afterthought. Tools that let you set deposit limits, take a break, or close your account are built into the platform because we think access to those controls matters. Gambling should be something you choose to do within limits that make sense for you. If it stops being that, we want you to be able to act on it quickly and without friction.

We are also honest about who this platform is for. TiffanyLuck is for adults who want to gamble recreationally and who understand the risks involved. We do not target people who are vulnerable, and we do not design the platform to make it harder to stop than it should be.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a query that does not get a straight answer — we expect our support team to deal with it properly. That means acknowledging the issue, explaining what has happened, and resolving it in a reasonable time. Our support is available in English, and you can reach us through the contact options listed on the site.

We are not going to tell you that we get everything right every time. What we can tell you is that when we do not, we treat it as something to fix rather than something to manage around.